Product support

Clear help for installation, accounts, subscriptions and product use.

Choose the area that matches your question. Each route gives you a useful next step, and support is available when the guidance does not solve it.

Customer account and products
CCM / TABLESYNC
CCM Quantum account page used for product and subscription support
Download

Installation and SmartScreen

Verify the official unsigned installer, byte size and SHA-256 while keeping Windows security enabled.

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Account

Account help

Use CCM Quantum for account access and contact support when sign-in or plan details are not shown correctly.

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Products

Products and subscriptions

Compare TableSync Standard and TableSync Pro, open Stripe checkout and refresh Quantum after purchase.

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TableSync

TableSync setup

Follow the launch, alignment, virtual balance, chip placement and session-review workflow.

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Stats

Stats

Explore the descriptive Stats included with TableSync Pro and review responsible interpretation.

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Updates

Updates and upgrades

Understand the one-time 2.0.12 manual update and how later in-app updates work.

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Custom Bets

Custom Bets

Learn how your personal layouts and approved CCM layouts work.

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Trust

Responsible use

Review product limits, probability context and practical responsible-play guidance.

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Contact support

Email support@codedcashmachines.co.uk

Include only the information needed to diagnose the issue. Never send passwords, payment-card details, casino credentials or private account tokens.

Email support

Include
  • Quantum version
  • Windows version
  • Page or product area
  • Exact error message
  • Redacted screenshot
  • Steps to reproduce
Never include
  • Passwords
  • API keys
  • Payment details
  • Casino credentials
  • Private account tokens
  • Unredacted personal data

Start with clarity

Need product context before troubleshooting?

Use the guided demonstrations and complete workflow to understand the expected experience.