Installation and SmartScreen
Verify the installer, understand the current unsigned-publisher message and follow first-launch steps.
Open installation help →CCM support
Support for TableSync, Quantum, accounts, access and Windows installation.
Start with the route that matches the problem. If that does not resolve it, email the exact product version, Windows version, what you expected and the message you actually saw.
Sign-in and account details
Use the account area for profile and access information; email support when the state does not look right.
Open account area →Product workflow
Review the virtual board, Custom Bets, session notes, recordings and the route into Stats and Strategy Lab.
See the TableSync workflow →Orders and plan access
Compare Standard and Pro, then use the account subscription page for an annual access request.
Open annual access →A useful support message
Give us enough detail to reproduce the problem without sending private information.
Short and specific is ideal. Include the product area, version, Windows version, expected behaviour, actual behaviour and the exact error text.
Private support emaildanny@codedcashmachines.co.uk
Helpful to include
- CCM Quantum and TableSync version where visible.
- Windows version.
- The page or product area.
- Steps that reproduce the problem.
- Exact error text or a redacted screenshot.
Do not send
- Passwords or one-time login codes.
- Payment-card or bank-login details.
- Casino credentials.
- Private account tokens or cookies.
- Unredacted personal documents.
When access looks wrong
Compare your Quantum account screen with the normal product-access view.
If your screen differs, record the version and the access message before contacting support. Do not post an account-specific screenshot publicly unless all personal information has been removed.
One confirmed payment provides one year of the selected TableSync plan.
Compare the filename, exact byte size and hash before opening the Windows installer.
Account-specific questions stay in private support rather than public community channels.
Past roulette results describe recorded history; they do not determine the next spin.
Product question rather than an account problem?
The TableSync workflow and CCM Guide are the quickest product references.
Use the guided workflow for the desktop routine, or open CCM Guide for step-by-step product help.